3 Profitable Strategies for Building Customer Engagement

mindful business people

Want to know your biggest asset? Engaged customers.  The depth of relationships between a business and its clients is one of the best predictors of lifetime value. Companies with improved customer engagement cross-sell by 22%, drive up-sell revenues from 13% to 51%, and increase order sizes by as much as 80%. 

How Understanding Customer Touchpoints Can Influence Your Business Success

hand pointing to yellow note that reads "Touchpoint"

Receiving your postcard in the mail. Seeing your sign, banner, or online banner ad. Scrolling your social media feeds. Checking out your online reviews and ratings. Visiting your shop, office, or website. Purchasing your product or service. Calling or live chatting with your customer service department. Receiving your sales thank-you letter. Filling out your product […]